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Writer's pictureAilane Joy Ferrer

Telling Client Stories with Data: Insights from Noah Learner

Data is the new oil, but like oil, it’s not valuable until you know how to refine it. That’s where Noah Learner, Director of Innovation at Sterling Sky, comes in. He’s the kind of guy who can turn a mess of numbers into a narrative that not only makes sense but also drives results. In a recent episode, Noah broke down how to tell compelling client stories using data, and let me tell you, it’s something every digital marketer needs to hear.



Why Data Isn’t Just Numbers—It’s a Story Waiting to Be Told


When most people look at data, they see a bunch of numbers and charts. But Noah? He sees a story. And that’s the secret sauce. He argues that good reporting isn’t just about slapping some data points into a report and calling it a day. It’s about weaving those points into a narrative that resonates with your client’s goals.


“Data alone isn’t enough,” Noah says. “It’s about context. You need to connect the dots in a way that the client can see, understand, and appreciate.”


Take Google Search Console, for example. It’s one thing to show your client that their impressions are up by 20%, but it’s another to explain why that matters. Did you optimize a particular set of keywords? Did you tweak the site’s meta descriptions? What’s the story behind the spike? That’s where the magic happens.


The 5-Point Framework for Local SEO Testing and Reporting Success


Noah isn’t just about theory; he’s got a solid framework to back it up. Here’s his 5-point plan for turning data into actionable insights:


  1. Understand the Source: Know where your data is coming from. Is it Google Business Profile (GBP) data? Google Analytics? Something else? The source matters because it affects how you interpret the data.

  2. Impressions vs. Actions: Impressions are great, but actions—clicks, calls, conversions—are what really count. Focus on what drives the business forward.

  3. Soft Skills Matter: Don’t just dump data on your clients. Walk them through it. Use soft skills to explain what the data means in plain English.

  4. React to Change: Datasets will change. Google’s algorithms will shift. When they do, don’t panic. Adapt your strategy and tell your client how you’re pivoting to stay ahead.

  5. Leverage Tools: Noah is a big fan of Looker Studio (formerly Google Data Studio). It’s a powerful tool for creating interactive dashboards that can help you tell your data story in a visually compelling way.


Why Overpromising Is a One-Way Ticket to Room 404


Noah also touches on the danger of overpromising—something that can get even the best agencies in trouble. “If you promise the moon and deliver a rock, you’re setting yourself up for failure,” he warns. The key is to set realistic expectations and then use data to show how you’re meeting or exceeding those benchmarks.


The Future of Data-Driven Storytelling


So, where is all this headed? With AI and machine learning making it easier than ever to gather data, the real skill will be in interpreting and communicating that data effectively. As Noah puts it, “The future isn’t just about having data; it’s about what you do with it.”


And that’s the takeaway here. Data isn’t just something you collect; it’s something you use. It’s the backbone of a good ROI story, and when used correctly, it’s the key to keeping your clients happy and your agency growing.


In a digital world where visibility is everything, GMB Fox ensures your business isn’t just online—it’s the first choice customers make. Let us handle the complexities of digital marketing, so you can focus on what truly matters: growing your business.


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