Customer feedback is like gold for any business. It tells you what’s working, what’s not, and, most importantly, what’s stopping your customers from coming back. Now, imagine you could stay ahead of that feedback in real-time, especially when it’s not-so-great. Introducing NPS Notifications for Get Reviews, the latest feature designed to keep you closer to your customer feedback while running review generation campaigns.
Here’s the deal—customer loyalty is built on how well you respond to feedback, and if you’re not responding fast enough, you’re leaving money on the table.
Why You Should Care About NPS Notifications
Let’s face it: nobody loves getting negative feedback. But how you handle it is what makes or breaks the customer experience. And here’s the kicker: 80% of customers are “likely” or “highly likely” to leave a positive review if their negative experience is turned into a good one. That’s right—taking a bad situation and flipping it is your golden ticket to building brand loyalty.
But speed is everything. 46% of customers expect a response within four hours, and if you’re not on it, your competitors might be. That’s where NPS Notifications come in. With these notifications, you’ll get real-time updates on customer feedback, so you can react quickly and make things right before they escalate.
How NPS Notifications Work
With NPS Notifications, you’ll be instantly alerted whenever a customer leaves feedback through your Get Reviews campaign. Here’s what makes this game-changing:
Instant Alerts for Negative FeedbackIf a customer leaves a low NPS score, you’ll know about it as soon as it happens. Plus, you’ll get access to their contact details, so you can follow up directly. Whether you’re running a small business or handling a portfolio of clients, this allows you to take immediate action and fix issues in real-time.
Stay Informed with Custom AlertsWant more control? You can customize what feedback you get notified about—whether it’s only negative, only positive, or all feedback. You can even set up a daily roundup if real-time notifications feel overwhelming.
Keep Your Team in the LoopChoose up to five email addresses to receive notifications. This means your customer support team, marketing team, or even your clients (if you’re an agency) will always be in the know.
The Power of Timely Responses
Studies show that customers reward businesses that listen and respond quickly. And if we’re being honest, nobody’s perfect. Mistakes happen. But when you address a problem in record time, you show that you’re attentive and care about making things right.
By leveraging NPS Notifications, you’ll be able to respond to customer concerns faster, turning negative experiences into positive outcomes—just like that. And it doesn’t stop at damage control. When you get notified about positive feedback, it’s a perfect opportunity to reinforce your relationship with your happiest customers, creating brand advocates who will sing your praises.
Ready to Elevate Your Review Game?
NPS Notifications are now available, and getting started is simple. Just head to your Get Reviews dashboard, click into a location, and enable notifications for your next campaign.
Not using Get Reviews yet? Now’s the time. Your GMB Fox plan already includes credits, so it won’t cost you a dime to give it a try. And if you’re still on the fence, we’re offering a 14-day free trial.
In a digital world where visibility is everything, GMB Fox ensures your business isn’t just online—it’s the first choice customers make. Let us handle the complexities of digital marketing, so you can focus on what truly matters: growing your business.
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