So, you’ve done the hard work—your customers are raving about you, and now you’re drowning in reviews. Nice problem to have, right? But here’s the thing: those glowing reviews won’t respond to themselves. And if you’re thinking, “They’re happy, so why bother responding?”—think again.
According to BrightLocal’s Local Consumer Review Survey, a whopping 88% of consumers are more likely to use a business that responds to all reviews, both the good and the not-so-good. Plus, 59% of them expect a response within two days. That’s a pretty tight window when you’ve got a million other things on your plate.
So, how do you become a review response superhero without burning out? Enter the magic of Review Reply Templates with a dash of AI—your new secret weapon for handling Google reviews and Facebook recommendations like a pro.
How Does It Work?
Step 1: Create a Template
First things first—set up your Review Reply Templates. It’s as easy as pie. Craft a template that matches your brand’s tone of voice and decide which review ratings it should apply to. If you’re running an agency, you can even link these templates to specific clients, making it a breeze to manage all your review responses in one place.
Step 2: Select Your Template
Now comes the fun part. While you’re sipping your morning coffee and catching up on the latest customer feedback, just pick the template that fits the review, tweak it if necessary, and hit ‘Use.’ Boom—you’ve responded to another review without breaking a sweat.
Step 3: Add Some AI Magic
Want to kick things up a notch? With the ‘Generate AI Response’ button, you can create responses that feel custom-made for each review. The AI reads the review, picks up on key points, and crafts a response that’s spot-on. If the first response isn’t perfect, no worries—just hit the button again to generate up to three different versions.
Where Do I Start?
If you’re a Reputation Manager user or on the ‘Grow’ plan with BrightLocal, you’re all set to dive in. Just log in to your BrightLocal account and start turning your reviews into opportunities to shine. Need a little help? Check out our dedicated Help Center guide to get the full scoop on how to use this awesome feature.
In a digital world where visibility is everything, GMB Fox ensures your business isn’t just online—it’s the first choice customers make. Let us handle the complexities of digital marketing, so you can focus on what truly matters: growing your business.
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